TopSMM provides digital social media marketing services. Because orders are processed automatically and delivery often starts within minutes, refunds and cancellations follow the rules below. By adding funds or placing an order, you agree to this policy along with our Terms of Service.
How Refunds Work
- All eligible refunds are credited to your TopSMM wallet balance, not to your bank, card or UPI account.
- Refunded balance can be used for any service at any time.
- Automatic refunds (Partial or Canceled orders) are credited as soon as the order status changes.
- Manual reviews are usually completed within 24–72 hours.
When You Get a Refund
When a Refund Is Not Given
- The order is Completed and the issue was not reported within 24 hours.
- Your account, post or reel was made private/hidden or deleted after ordering — the order is marked Completed.
- You changed the profile username or link after placing the order.
- You ordered the same link on another panel at the same time, or placed two orders on one link together.
- The service is marked No Refill / No Refund — no refund or refill in any case once delivered.
- The order is for prohibited content (pornography, politics, extremism, gambling, scams or hate).
- Fake proof, username-switching tricks or any attempt to abuse the refund system.
Cancellation Policy
- Orders can be cancelled only before delivery starts, and only for services that support cancellation.
- Fast-working services usually start instantly and cannot be cancelled.
- If part of the order was delivered before cancellation, only the undelivered part is refunded (Partial).
- A cancellation request is not a guarantee — it depends on the service and the order status.
- Orders marked Completed cannot be cancelled.
How to Request a Cancellation or Refund
- Open your Orders page and use the Cancel button if it is available for that order.
- If there is no Cancel button, message us on Telegram (@masterofsmmpanel_in) with your Order ID and the reason.
- Our team checks the order status with the service and replies with the result.
- If approved, the amount is credited to your wallet — you can see it on the Transactions page.
Added Funds & Payments
- Funds added to your account are non-refundable to bank/UPI/card. They stay in your TopSMM wallet for future orders.
- We never deduct balance without an order — every charge is listed on the Transactions and Payments pages.
- Paid but balance not added? Don’t worry — send your username, amount and transaction ID on Telegram.
- Raising a chargeback or payment dispute after using the balance will lead to account suspension.
Refill vs Refund
A refill restores dropped followers, likes or views on eligible services; a refund returns money to your wallet. Refills follow this formula:
Start Count + Order Quantity = End Count
If the count drops below the end count (and above the start count) on a refill-eligible service, request a refill with your Order ID. Full refill rules are in our Terms → Refill Policy.
Platform Updates & Delays
During Instagram or other platform updates, some services may slow down. In such cases only partial refunds may be possible and refills can take longer than usual. We always refund the undelivered part to your wallet.
Quick Summary
| Situation | Result |
|---|---|
| Order Partial | Undelivered part refunded to wallet |
| Order Canceled | Full amount refunded to wallet |
| Wrong / invalid link | Auto-cancel and refund to wallet |
| Order Completed | No refund (report issues within 24 h) |
| Account made private / post deleted | Marked Completed, no refund |
| No Refill service | No refund, no refill |
| Added funds | Stay in wallet, not refundable to bank |
Contact Us
For any refund or cancellation question, contact us on Telegram (@masterofsmmpanel_in) or through the Contact page. Please always include your Order ID.